Our values
It’s all about our core values. These aren’t goals they are who we are. We live this each and every day. It’s why companies choose us and stay with us.
Meet the team
Managing your Phone Systems and Exceeding Your Expectations
Holly
Business Manager
One of the original three who started Magic Apple, this southern gal knows all of the ins and outs of our business. And where the bodies are buried. Oops, did I just say that?
She keeps track of our dollars and cents and handles all of our HR. This basically means don’t make Holly mad.
Speaking of bodies, when she was a little girl, her grandpa transported her granny in her coffin in the back of a borrowed station wagon from Mobile, Alabama all the way to Marion, North Carolina. They may have saved the cost of flying her body, but Holly’s memories of riding with her grandma’s body in the back seat? Priceless. Side note: Holly’s Will states that she has opted to be cremated.
Colleagues describe Holly as fun, loving, and wicked smart. Holly’s got Southern charm and she knows how to use it. She loves working with our clients and winning them over with her dazzling personality.
Holly is married to Magic Apple CEO and co-founder Matt. For fun, you can find her laughing with her husband, two kids, and rescue dogs. Laughing’s her favorite. But not at the dogs. Missy can’t help it that she has summer teeth. Some are here… Some are there…
Matt
President/Co-founder
Have you ever met a guy that took his passion and turned into a multi-million dollar business? Matt Lloyd loves all things phones. Yes. You read that right. Phones. Matt is like the Bubba Gump of phones.
“You’ve got rotary phones, VIOP phones, pay phones, mobile phones….”
You get the picture.
He collects vintage phones, has worked in the phone industry his entire career and even has a phone tattoo on his right arm.
No, I did not make that last part up.
This phone-loving guy started Magic Apple Technology in 2008 and quickly grew it to Nashville’s leading phone provider for businesses. He did this hand-in-hand with his business partner, Jeremy, and wife/best friend/mother of his two kids Holly.
What is Matt’s secret for success? “I have a stubborn need to see things done the right way. I can see an issue from our customer’s perspective and strive to make our vision as close to that as possible.”
Not bad for a History major.
If the phones thing doesn’t impress you, he can quote almost every line from every Austin Powers movie.
Jeremy
Operations Manager/Co-founder
Jeremy is the Apple behind Magic Apple Technology. The lifelong Tennessee resident grew up on a farm in a small town north of Nashville. That farm actually happens to be part of the Bell Witch story, but that’s a conversation for another day.
Jeremy is a resident Asterisk expert and leads customer service, support, installation, configuration, training and maintenance of our asterisk phone systems. That is, when he’s not developing new technology products or working on overall direction for the company.
He may have a quiet, unassuming manner but make no mistake, Jeremy gets stuff done. Talk to him for two minutes and you’ll quickly see his confidence and love for Magic Apple and the product that they deliver.
“We pride ourselves in delivering excellent service to our customers. I spend a great deal of time reading and learning more about phones. I truly love working with phones. We spend a lot of time educating the customer on best practices, setting expectations and delivery on the things we said we could provide.”
He’s got the credentials to back all of this up. After majoring in Computer Science at Austin Peay (Let’s go Peay!), he spent eight years working in telecommunications before opening up Magic Apple Technology with Matt Lloyd.
If he’s not at work, you might find Jeremy at the Preds game with his wife and two young kids.
Steve
General Manager
Magic Apple is what gets Steve out of bed in the morning. Yes, he has a beautiful family, but really it’s all about the Apple.
As general manager, his motto is an oldie but a goodie: treat the customer how you’d want to be treated. Simple as that.
Steve keeps the ole Magic Apple ship sailing smoothly by overseeing day-to-day operations of all technicians, making sales call and responding to incoming customer calls. He’s also the guy you’ll deal with when you need a quote or new estimate.
Steve has worked in telecommunications for more than 37 years. How’s that for experience?
And he’s resilient. Steve was once run over by a car and lived to tell about it.
Outside of work, Steve can give a mean Hambone performance.
Paul
Help Desk Extraordinaire
One of our newest team members is not afraid of any challenge. With over 20 years in telecom, Paul takes each challenge in stride and always remains calm. One thing for sure you’ll never see him sweat.
As a former US Army Airborne Ranger, Paul is not afraid to jump out of or into just about anything. Paul’s a proud father of 3 and Grandfather to 3. This has given him the patience of a saint. A trait that has come in handy over his long career. Paul’s Favorite quote is, “The difference between a coward and hero is not whether you’re scared, it’s what you do while you’re scared. ”
Nick
Field Technician
Nick is all about the details. His attention to the little things is what makes him such a great support tech. His favorite clients give him candy and hugs to show their appreciation, so he must be doing something right.
That ONE time he wasn’t about the details? He got his hotel room confused and ended up in the wrong one. In the middle of the night, a group of people came in and yelled “surprise!” Oops.
When he’s not rescuing customers from tech perils, you’ll catch Nick playing Frisbee golf at the park or dropping a line in the lake.
His favorite quote is “skin that smoke wagon and see what happens.”
Nick’s a lifer at Magic Apple. He promised to be here until the wheels fall off.
Buckle up and enjoy the ride, Nick.
Gage
Billing Coordinator.
Magic Apple’s very own “Young Gun”. Gage may be young but he makes up for it with hard work and amazing attention to detail. He takes on each new challenge (and at 20 something they are all new) as a person with twice his experience.
Gage’s attention to detail comes from his love of all things mechanical. Gage has been working on or taking apart just about anything with a motor for the majority of his life. He understands the importance of doing a job right the first time and applies that each and every day at Magic Apple.
If you get a chance to talk to him then you know he’s also a really nice and helpful guy.
Alex
Project Manager
Alex. Yes, he might be the biggest neat freak you’ve ever met in your life. And yes, he might talk your ear off about audio recording/gear for an absurd length of time. But he means very well, and is constantly trying to ensure our customers are getting the most out of their Business Phone systems. Seeking an upgrade? Talk to Alex.
Alex drives a 1989 Cadillac Deville that’s actually in gorgeous condition. He gets compliments at the gas station frequently. He loves to spend maybe too much of his paycheck on new recording equipment. Oh, and did someone say a new tattoo perhaps? Yes, he’ll take one. He has a full sleeve on his left arm.
Aaron
Help Desk Extraordinaire
I grew up in White House Tennessee and now live in Mt. Juliet. I am a Happily Married Father of 2 children. I love problem solving and helping people, so most of my careers have involved those two themes.
I keep up with my friends at our Dungeons and Dragons game Twice a month in Murfreesboro and will always read a Fantasy/Sci FI Book whenever I have some free time at home. Other than that I spend all of my free time playing with my children and hanging out with my wonderful wife, who is also an avid reader and regular player at our D&D table.
Grey
Inside Sales & Customer Success
Meet Grey, a dynamo in the world of customer success by day and a cocktail connoisseur by night. Juggling between assisting customers and shaking up a storm behind the bar, she’s the multitasking maven you didn’t know you needed.
When she’s not turning frowns upside down in the office or expertly pouring spirits, you can find her at home, probably trying to teach her cats how to answer customer emails.
Noah
Field Technician
“Noah is from White House, Tennessee and came to work with us from one of our customers Brentwood Academy, that’s how much he loved our company. Noah is a field and remote support tech. Noah is a whiz with technology and even works on our AI products. He always strives to make sure a customer’s needs are met. If he isn’t working, you can probably find him 3d printing something or spending time with his family.”
Laci
Dispatcher
As the welcoming voice and efficient “ticket master” for Magic Apple, my primary purpose is to ensure every customer interaction is met with kindness and seamless support. My core responsibility revolves around diligently monitoring and effectively managing the ticket board, a critical function that ensures timely assistance and resolution for all our clients.
Though I may be a new face within the Magic Apple team, I am deeply committed to becoming a valuable and attentive member. My natural demeanor is one of shyness and quiet observation, allowing me to carefully listen and understand the needs of those around me. However, once I feel at ease and comfortable within my environment, my passions truly shine. I can effortlessly engage in conversations about tattoos, art, and music, delving into these topics for hours on end. This unexpected depth, coupled with my dedication to providing exceptional customer service, allows me to contribute a unique blend of quiet professionalism and genuine connection to the Magic Apple experience.
Let’s find out how Magic Apple can help your company.
