The Magic Apple Difference

Meet the team that is proud to call Nashville home,
and proud to work with some of the area’s top companies.

Our values

The Magic Apple Difference

 It’s all about our core values. These aren’t goals they are who we are. We live this each and every day. It’s why companies choose us and stay with us.

John Wayne Integrity

As they say in the Old West, we've got sand. We are not scared to stand up for our clients and what we know is right. We will always set proper expectations. No fancy sales pitches just to win your business. If we say it, we mean it. It goes back to our no BS policy. You can only expect the truth from us. It's our Nashville VOIP phone systems guarantee.

Our Awesomeness

If you've met us, you know we've never been like our competitors. It starts with our name. It says we’re different. This filters into every aspect of our business. We have pride in what we do. We have a little swagger. We have confidence in what we do with our VOIP phone systems in Nashville. It’s our calling card. Did you catch the phone reference?

Ninja Quick Support

Kinda says it all, right? Magic Apple in Nashville takes pride in our ability to respond quickly to all customer issues. We also believe in “no trace left behind,” which means we will leave your space exactly how we found it, except with excellent VOIP phone systems. No messes to clean up when we’re done. In and out like a ninja!

We love this stuff

Based in Nashville, were into phones before phones were cool! That's right, we said it. Phones are cool. We love VOIP phone systems for small business and office. It's our passion – and it shows in how we create solutions and work with our customers.

We never point fingers

We don't play the blame game here. We actually prefer football. Our industry has become known for pointing fingers. You have a problem and call the VOIP phone systems carrier. They say it’s a hardware issues. The hardware vendor says it's a carrier issue. You still have a problem and no one to help. Is your head hurting yet? Call Magic Apple in Nashville first. We will take the problem off your plate, find the issue and work with all parties to find a solution. Carry on with your life, we’ll give you a shout when it's done.

John Wayne Integrity

As they say in the Old West, we've got sand. We are not scared to stand up for our clients and what we know is right. We will always set proper expectations. No fancy sales pitches just to win your business. If we say it, we mean it. It goes back to our no BS policy. You can only expect the truth from us. It's our Nashville VOIP phone systems guarantee.

Your Awesomeness

If you've met us, you know we've never been like our competitors. It starts with our name. It says we’re different. This filters into every aspect of our business. We have pride in what we do. We have a little swagger. We have confidence in what we do with our VOIP phone systems in Nashville. It’s our calling card. Did you catch the phone reference?

Ninja Quick Support

Kinda says it all, right? Magic Apple in Nashville takes pride in our ability to respond quickly to all customer issues. We also believe in “no trace left behind,” which means we will leave your space exactly how we found it, except with excellent VOIP phone systems. No messes to clean up when we’re done. In and out like a ninja!

We love this stuff

Based in Nashville, were into phones before phones were cool! That's right, we said it. Phones are cool. We love VOIP phone systems for small business and office. It's our passion – and it shows in how we create solutions and work with our customers.

We never point fingers

We don't play the blame game here. We actually prefer football. Our industry has become known for pointing fingers. You have a problem and call the VOIP phone systems carrier. They say it’s a hardware issues. The hardware vendor says it's a carrier issue. You still have a problem and no one to help. Is your head hurting yet? Call Magic Apple in Nashville first. We will take the problem off your plate, find the issue and work with all parties to find a solution. Carry on with your life, we’ll give you a shout when it's done.

Meet the team

Magic Apple Experts

Managing your Phone Systems and Exceeding Your Expectations

Holly

Business Manager

One of the original three who started Magic Apple, this southern gal knows all of the ins and outs of our business. And where the bodies are buried. Oops, did I just say that? 

Read an interesting story about my Grandaddy

She keeps track of our dollars and cents and handles all of our HR. This basically means don’t make Holly mad.

Speaking of bodies, when she was a little girl, her grandpa transported her granny in her coffin in the back of a borrowed station wagon from Mobile, Alabama all the way to Marion, North Carolina. They may have saved the cost of flying her body, but Holly’s memories of riding with her grandma’s body in the back seat? Priceless. Side note: Holly’s Will states that she has opted to be cremated.

Colleagues describe Holly as fun, loving, and wicked smart. Holly’s got Southern charm and she knows how to use it. She loves working with our clients and winning them over with her dazzling personality.
Holly is married to Magic Apple CEO and co-founder Matt. For fun, you can find her laughing with her husband, two kids, and rescue dogs. Laughing’s her favorite. But not at the dogs. Missy can’t help it that she has summer teeth. Some are here… Some are there…

Matt

President/Co-founder

Have you ever met a guy that took his passion and turned into a multi-million dollar business? Matt Lloyd loves all things phones. Yes. You read that right. Phones. Matt is like the Bubba Gump of phones.

Find out where Matt's favorite tattoo is​

“You’ve got rotary phones, VIOP phones, pay phones, mobile phones….”
You get the picture.

He collects vintage phones, has worked in the phone industry his entire career and even has a phone tattoo on his right arm.

No, I did not make that last part up.

This phone-loving guy started Magic Apple Technology in 2008 and quickly grew it to Nashville’s leading phone provider for businesses. He did this hand-in-hand with his business partner, Jeremy, and wife/best friend/mother of his two kids Holly.

What is Matt’s secret for success? “I have a stubborn need to see things done the right way. I can see an issue from our customer’s perspective and strive to make our vision as close to that as possible.”

Not bad for a History major.

If the phones thing doesn’t impress you, he can quote almost every line from every Austin Powers movie.

Jeremy

Operations Manager/Co-founder

Jeremy is the Apple behind Magic Apple Technology. The lifelong Tennessee resident grew up on a farm in a small town north of Nashville. That farm actually happens to be part of the Bell Witch story, but that’s a conversation for another day.

Learn where to find Jeremy when he's not at work

Jeremy is a resident Asterisk expert and leads customer service, support, installation, configuration, training and maintenance of our asterisk phone systems. That is, when he’s not developing new technology products or working on overall direction for the company.

He may have a quiet, unassuming manner but make no mistake, Jeremy gets stuff done. Talk to him for two minutes and you’ll quickly see his confidence and love for Magic Apple and the product that they deliver.

“We pride ourselves in delivering excellent service to our customers. I spend a great deal of time reading and learning more about phones. I truly love working with phones. We spend a lot of time educating the customer on best practices, setting expectations and delivery on the things we said we could provide.”

He’s got the credentials to back all of this up. After majoring in Computer Science at Austin Peay (Let’s go Peay!), he spent eight years working in telecommunications before opening up Magic Apple Technology with Matt Lloyd.

If he’s not at work, you might find Jeremy at the Preds game with his wife and two young kids.

Steve

General Manager

Magic Apple is what gets Steve out of bed in the morning. Yes, he has a beautiful family, but really it’s all about the Apple.

As general manager, his motto is an oldie but a goodie: treat the customer how you’d want to be treated. Simple as that.

Have you ever been ran over by a car?

Steve keeps the ole Magic Apple ship sailing smoothly by overseeing day-to-day operations of all technicians, making sales call and responding to incoming customer calls. He’s also the guy you’ll deal with when you need a quote or new estimate.

Speaking of bodies, when she was a little girl, her grandpa transported her granny in her coffin in the back of a borrowed station wagon from Mobile, Alabama all the way to Marion, North Carolina. They may have saved the cost of flying her body, but Holly’s memories of riding with her grandma’s body in the back seat? Priceless. Side note: Holly’s Will states that she has opted to be cremated.

Colleagues describe Holly as fun, loving, and wicked smart. Holly’s got Southern charm and she knows how to use it. She loves working with our clients and winning them over with her dazzling personality.
Holly is married to Magic Apple CEO and co-founder Matt. For fun, you can find her laughing with her husband, two kids, and rescue dogs. Laughing’s her favorite. But not at the dogs. Missy can’t help it that she has summer teeth. Some are here… Some are there…

Paul

Help Desk Extraordinaire​

One of our newest team members is not afraid of any challenge.  With over 20 years in telecom, Paul takes each challenge in stride and always remains calm. One thing for sure you’ll never see him sweat.

Read Paul's favorite quote​

As a former US Army Airborne Ranger, Paul is not afraid to jump out of or into just about anything.  Paul’s a proud father of 3 and Grandfather to 3.  This has given him the patience of a saint.  A trait that has come in handy over his long career.  Paul’s Favorite quote is,  “The difference between a coward and hero is not whether you’re scared, it’s what you do while you’re scared. ”He may have a quiet, unassuming manner but make no mistake, Jeremy gets stuff done.

Nick

Field Technician​

Nick is all about the details. His attention to the little things is what makes him such a great support tech. His favorite clients give him candy and hugs to show their appreciation, so he must be doing something right.

Learn what happens when you fall asleep in the wrong hotel room

That ONE time he wasn’t about the details? He got his hotel room confused and ended up in the wrong one. In the middle of the night, a group of people came in and yelled “surprise!” Oops.

When he’s not rescuing customers from tech perils, you’ll catch Nick playing Frisbee golf at the park or dropping a line in the lake.
His favorite quote is “skin that smoke wagon and see what happens.”

Nick’s a lifer at Magic Apple. He promised to be here until the wheels fall off.
Buckle up and enjoy the ride, Nick.

Gage

Dispatcher

Magic Apple’s very own “Young Gun”. Gage may be young but he makes up for it with hard work and amazing attention to detail. He takes on each new challenge (and at 20 something they are all new) as a person with twice his experience.

Learn more about how awesome Gage is​

Gage’s attention to detail comes from his love of all things mechanical. Gage has been working on or taking apart just about anything with a motor for the majority of his life. He understands the importance of doing a job right the first time and applies that each and every day at Magic Apple.

If you get a chance to talk to him then you know he’s also a really nice and helpful guy.

Alex

Inside Sales Representative

Alex. Yes, he might be the biggest neat freak you’ve ever met in your life. And yes, he might talk your ear off about audio recording/gear for an absurd length of time. But he means very well, and is constantly trying to ensure our customers are getting the most out of their Business Phone systems. Seeking an upgrade? Talk to Alex.

Learn more about his favorite car​

Alex drives a 1989 Cadillac Deville that’s actually in gorgeous condition. He gets compliments at the gas station frequently. He loves to spend maybe too much of his paycheck on new recording equipment. Oh, and did someone say a new tattoo perhaps? Yes, he’ll take one. He has a full sleeve on his left arm.

Aaron

Help Desk Extraordinaire​

Learn more about Aaron here!​

I grew up in White House Tennessee and now live in Mt. Juliet. I am a Happily Married Father of 2 children. I love problem solving and helping people, so most of my careers have involved those two themes.

I keep up with my friends at our Dungeons and Dragons game Twice a month in Murfreesboro and will always read a Fantasy/Sci FI Book whenever I have some free time at home. Other than that I spend all of my free time playing with my children and hanging out with my wonderful wife, who is also an avid reader and regular player at our D&D table.

Sean

Account Excecutive

Learn more about Sean here!​

I grew up following in my grandpa’s footsteps. He served in the Army Signal Corps during the Korean War and then went on to continue his career in the telecommunications industry working for Bell Telephone Company which later became AT&T where he would teach engineers all the new advancements in the telecommunications industry.

Of his 9 children and 23 grandchildren, I was the only one to pursue a career in telecom.

Grey

Customer Service Assistant

Learn more about Grey here!​

Meet Grey, a dynamo in the world of customer success by day and a cocktail connoisseur by night. Juggling between assisting customers and shaking up a storm behind the bar, she’s the multitasking maven you didn’t know you needed.

When she’s not turning frowns upside down in the office or expertly pouring spirits, you can find her at home, probably trying to teach her cats how to answer customer emails.

If you get a chance to talk to him then you know he’s also a really nice and helpful guy.

Erric

Account Excecutive

Learn more about Erric here!​

Meet Erric Adams, an Account Executive who begins each day with a blessing and a positive attitude. Beyond his professional prowess of surpassing quotas for 27 consecutive months, Erric’s true joy lies in personal pursuits.

He finds solace in solving puzzles, delving into literature, and sharing video game moments with his son. Yet, it’s the world of music, both instrumental and vocal, that fuels Erric’s passion and adds a distinctive note to his vibrant personality.

Peace of mind Starts here

Let’s find out how Magic Apple can help your company.