Assessing Your Business Communication Needs: Is It Time for POTS Replacement?

POTS Replacement Benefits to Improve Business Communications

Traditional landline systems, also called POTS (plain old telephone systems), have several limitations in a business context, including scalability issues, poor flexibility, and the inability to keep up with available applications and technology. POTS systems are in their twilight years. In the United States, traditional phone lines saw a dramatic decrease from 122 million in […]

Master Customer Engagement with this Essential Guide to Omnichannel Contact Centers  

The Guide to Mastering CX with Omnichannel Contact Center

Master Customer Engagement with this Essential Guide to Omnichannel Contact Centers  Most people have experienced fragmented and frustrating communication with businesses–especially if you’ve ever tried to cancel a gym membership or file an insurance claim. If you are a company that wants to create positive customer engagement, you should know that customers are looking for […]

5 Important Benefits of Omnichannel Customer Service

5 Important Benefits of Omnichannel Customer Service

Wondering what all the fuss is about regarding omnichannel customer experience? Don’t worry, we’re here to help. Below, you’ll find the top five reasons 80 percent of companies are embracing this evolution with open arms – and why you should, too.  Omnichannel CX Benefit 1: It Helps You Reach a Wide Range of Audiences   Just […]

Your Guide to VoIP Features that Benefit the Remote Workforce

Your Guide to VoIP Features that Benefit the Remote Workforce

Did you know that a recent Flexjobs report found that 63 percent of people say “having remote work” is what’s most important to them in a job? It’s more important than salary, having a flexible schedule, work-life boundaries, and having a good boss! While many companies have rang the bell on return to office, many […]

Remote Work vs. Telework: Is There a Difference? 

remote work vs telework

As modern technology and worker trends collide, they create intensive changes in our working environment. Office professionals seek new tools to boost their work experience. Professionals are exploring new work environment styles. Likewise, companies, braced with sudden market disruptions over the last few years, are finding new ways to save overhead costs in their team […]