Modern Business Phone System Features: What Every Small Business Should Look For
Quick Answer: What Should a Modern Business Phone System Include? A modern business phone system should do far more than make and receive calls. Because, we all know today’s businesses need communication tools that can support customers, employees, and operations across multiple channels. At a minimum, look for: Reliable voice calling and VoIP calling Mobile […]
The Connector: How a Cloud PBX for Small Business Boosts Productivity
In every epic story, there’s a hero who pulls the team together. For small businesses (or businesses of any size, really), that hero is The Connector, the one who ensures every phone call gets answered, every message is routed, and no customer ever feels ignored. POW. In the scary, unpredictable world of business communications, The […]
The Doctors Guide to Hosted PBX for Enhanced Medical Office Communication
The system you chose for your medical office communication is not something to take lightly. Unlike some industries where calls are becoming less important, they are as vital as ever in the medical field. The difference is that patients today expect more when interacting with you and your staff. According to Patient Engagement, 61 percent […]
Is Your Hosted PBX Provider Meeting Your Customer Service Needs?
Sometimes, people need to remember that businesses that serve others still need excellent customer service themselves. Customer service is at the bedrock of business, and if you aren’t getting the support you need, it may be time to look elsewhere. You are their customer, and according to Salesforce, 73 percent of customers expect companies to […]
Hosted vs Landline: What is the Best Office Phone System?
When choosing office phone systems, business owners often find themselves lost on what will work best for them. With so many options on the market these days (and providers promoting so many different services) it can easily become a very complicated choice. Plus, it also requires tons of research that most professionals don’t have the […]
Supporting a Hybrid Work Model with Hosted PBX
No matter how you may feel about it, hybrid work is here to stay. In fact, according to a recent study, the hybrid work model is expected to grow to from 42% to 81% by 2024. That’s because, for many businesses, hybrid work is the perfect blend of in-office camaraderie and remote work productivity. Plus, […]
The Evolution of Phones: From Bell to Hosted Telephony
The telecommunications industry is one of the fastest-changing out there. As technology evolves, our need for faster and more efficient communications also evolves. Long gone are the days when phone systems required a bunch of cables and heavy equipment to function. But how did we get all the way here? How did we go from […]
The Right Phone System Can Improve Your Customer Experience
If you’re in business, you know how important it is to give your customers a great experience. After all, great customer experiences (CX) can lead to long-lasting business relationships. Did you know that the phone system you have can have a direct effect on your CX? If you have an outdated phone system, you may […]
7 Hosted PBX Features Your Business Needs
If you’ve been in business for a while, you might be considering upgrading your business phone system. This could be because you are looking to save money, or your employees are complaining that the current phone features aren’t keeping up with their needs. Phone technology has advanced over the last several years. Companies are opting […]
Building Business Relationships with Phone Systems That are Reliable
Building a great reputation with your customers is an important part of running a successful business. One of the best ways to do this is to build a trusting relationship with them. But how do you build a trusting relationship, you may ask. We say, you can build a trusting relationship by being dependable. And […]