We provide a communication command center for your support team superheroes, making sure they can assist your customers on any channel at any time – whether they prefer text messages or sending a carrier pigeon.
Easily respond to calls, emails, and chats without frantically jumping between different apps.
Switch between handling customer questions and corporate outreach without breaking a sweat.
Connect your CRM and ticketing tools to access information faster, guaranteeing agents have the context they need for every conversation.
What You Can Accomplish With Our Platform
What is included
Engage customers personally through voice calls, creating genuine connections and resolving issues with a human touch.
Provide detailed support via email, allowing customers to express concerns and receive thorough assistance at their own pace.
Offer real-time help through webchat, ensuring instant support and a seamless conversation for customers seeking quick solutions.
Connect with your audience on social media, addressing concerns and building a community around your brand for a personalized and interactive experience.
Send concise and timely information via SMS, keeping customers informed and engaged while respecting their preference for brief communication.
Why choose Magic Apple
Because We'd Never Sell What We Wouldn't Use.
At Magic Apple, we believe in “drinking our own champagne.” Which is why our team tested it thoroughly before release, to be sure you’d get the best of the best when it came to omnichannel contact centers.
Features Include
Human Support, 24/7/365
At Magic Apple, we make it a point to be available whenever you need us. And when you call in, you’ll get a representative who knows your name, knows your business, and can help you right away. No more waiting on hold or jumping from agent to agent. We’ll solve your problems in one simple call.
Magic Apple's Omnichannel Contact Center
