Assessing Your Business Communication Needs: Is It Time for POTS Replacement?

POTS Replacement Benefits to Improve Business Communications

Traditional landline systems, also called POTS (plain old telephone systems), have several limitations in a business context, including scalability issues, poor flexibility, and the inability to keep up with available applications and technology. POTS systems are in their twilight years. In the United States, traditional phone lines saw a dramatic decrease from 122 million in […]

5 Important Benefits of Omnichannel Customer Service

5 Important Benefits of Omnichannel Customer Service

Wondering what all the fuss is about regarding omnichannel customer experience? Don’t worry, we’re here to help. Below, you’ll find the top five reasons 80 percent of companies are embracing this evolution with open arms – and why you should, too.  Omnichannel CX Benefit 1: It Helps You Reach a Wide Range of Audiences   Just […]

Hosted vs Landline: What is the Best Office Phone System? 

Office Phone Systems

When choosing office phone systems, business owners often find themselves lost on what will work best for them. With so many options on the market these days (and providers promoting so many different services) it can easily become a very complicated choice. Plus, it also requires tons of research that most professionals don’t have the […]

Which Is Better: PBX or VOIP? 

businessman reflecting about pbx or voip

Between PBX or VoIP, VoIP is better. That is, only if you’re looking to future-proof your business and with advanced features, and scale quicker. VoIP is the better choice for your business.   There is a myriad of options for business phone systems, and it does require some research into which route is best for your […]

Supporting a Hybrid Work Model with Hosted PBX 

hosted pbx system

No matter how you may feel about it, hybrid work is here to stay. In fact, according to a recent study, the hybrid work model is expected to grow to from 42% to 81% by 2024. That’s because, for many businesses, hybrid work is the perfect blend of in-office camaraderie and remote work productivity. Plus, […]

How to Craft the Perfect Holiday Message for Your Business Phone 

How to Craft the Perfect Holiday Message for Your Business Phone

Despite all the recent digital advancements in the communications industry, your business phone is still one of the primary ways customers and partners interact with you. That’s why it is important your IVR and voicemail messages are solid, professional, and up-to-date most of the year.   Unfortunately, sometimes, during the hubbub of the holidays, December is […]

The Evolution of Phones: From Bell to Hosted Telephony

The evolution of phones: from bell to hosted telephony

The telecommunications industry is one of the fastest-changing out there. As technology evolves, our need for faster and more efficient communications also evolves. Long gone are the days when phone systems required a bunch of cables and heavy equipment to function. But how did we get all the way here? How did we go from […]

The Right Phone System Can Improve Your Customer Experience 

costumer experience woman on the phone ranking

If you’re in business, you know how important it is to give your customers a great experience. After all, great customer experiences (CX) can lead to long-lasting business relationships. Did you know that the phone system you have can have a direct effect on your CX? If you have an outdated phone system, you may […]

7 Hosted PBX Features Your Business Needs 

hosted pbx

If you’ve been in business for a while, you might be considering upgrading your business phone system. This could be because you are looking to save money, or your employees are complaining that the current phone features aren’t keeping up with their needs.   Phone technology has advanced over the last several years. Companies are opting […]