5 Important Benefits of Omnichannel Customer Service

5 Important Benefits of Omnichannel Customer Service

Wondering what all the fuss is about regarding omnichannel customer experience? Don’t worry, we’re here to help. Below, you’ll find the top five reasons 80 percent of companies are embracing this evolution with open arms – and why you should, too.  Omnichannel CX Benefit 1: It Helps You Reach a Wide Range of Audiences   Just […]

Your Guide to VoIP Features that Benefit the Remote Workforce

Your Guide to VoIP Features that Benefit the Remote Workforce

Did you know that a recent Flexjobs report found that 63 percent of people say “having remote work” is what’s most important to them in a job? It’s more important than salary, having a flexible schedule, work-life boundaries, and having a good boss! While many companies have rang the bell on return to office, many […]

Getting the Basics Right: How to Manage and Maintain Your VoIP Phones 

VOIP pHONES

If you’ve recently deployed VoIP phones in your business (or are thinking of deploying one), you’re probably here for some answers. After all, managing and maintaining VoIP phones can feel intimidating if you’ve never worked with them before.    But it doesn’t have to be! If you follow the best practices we’ve listed below, you’ll be […]

VoIP Nashville: Where Do I Start? 

VoIP Nashville

Home is where the heart is. And more and more often, home is where the [worker, client, colleague] is! Because we have been slowly moving toward a business model of mobility, reliable communications are more important than ever before. The good news is that technology is available to support this trend in a cost-effective way.  […]

Why Your Nashville Business Needs VoIP 

Nashville business VoIP

VoIP technologies have come a long way, and with the arrival of a pandemic that would put us on lockdown for almost two years, cloud solutions were no longer an option for businesses, but a necessity. In Nashville, business VoIP was not the exception. Even though the pandemic has been less and less aggressive, internet-based […]

5 Things to Avoid When Researching Business VoIP 

Person Researching Business VoIP

Since COVID, more businesses are turning to hybrid work models, allowing employees to work from home and the office. And with that shift comes a shift in their business communications. Hundreds and thousands of businesses are now looking into – and investing in – business VoIP solutions. If you’re investigating business VoIP too, scouring Google […]

Everything You Need to Know About VoIP Telephone Systems 

man using voip telephone systems

As a business owner, your plate is pretty full. Ultimate responsibility for day-to-day operations, idea creation, and the overall success of your business is up to you and your decisions. One decision that should be easy is the decision to switch to a VoIP telephone system. If you are new to business, or just looking […]

VOIP Case Study, Pharmacy Management Company

VOIP Case Study, Pharmacy Management Company Situation:   A Pharmacy Management Company located in Nashville had a very expensive legacy business phone system.     The company’s current business phone solution had been in place for over 10 years.  The company was growing and adding new people every month.  Using the legacy phone system to add new […]