Assessing Your Business Communication Needs: Is It Time for POTS Replacement?

POTS Replacement Benefits to Improve Business Communications

Traditional landline systems, also called POTS (plain old telephone systems), have several limitations in a business context, including scalability issues, poor flexibility, and the inability to keep up with available applications and technology. POTS systems are in their twilight years. In the United States, traditional phone lines saw a dramatic decrease from 122 million in […]

5 Important Benefits of Omnichannel Customer Service

5 Important Benefits of Omnichannel Customer Service

Wondering what all the fuss is about regarding omnichannel customer experience? Don’t worry, we’re here to help. Below, you’ll find the top five reasons 80 percent of companies are embracing this evolution with open arms – and why you should, too.  Omnichannel CX Benefit 1: It Helps You Reach a Wide Range of Audiences   Just […]

Your Guide to VoIP Features that Benefit the Remote Workforce

Your Guide to VoIP Features that Benefit the Remote Workforce

Did you know that a recent Flexjobs report found that 63 percent of people say “having remote work” is what’s most important to them in a job? It’s more important than salary, having a flexible schedule, work-life boundaries, and having a good boss! While many companies have rang the bell on return to office, many […]

In Need of a VoIP Phone that Works Remote? 

voip phone that works remote

Are you already part of the remote work revolution? Welcome back to the wandering worker series, where we discuss remote work and all its wonders- or struggles.     With more businesses embracing the flexibility and freedom of remote work, many wonder how to unlock the true potential of their virtual workforce. Today we are here to […]

Getting the Basics Right: How to Manage and Maintain Your VoIP Phones 

VOIP pHONES

If you’ve recently deployed VoIP phones in your business (or are thinking of deploying one), you’re probably here for some answers. After all, managing and maintaining VoIP phones can feel intimidating if you’ve never worked with them before.    But it doesn’t have to be! If you follow the best practices we’ve listed below, you’ll be […]

Which Is Better: PBX or VOIP? 

businessman reflecting about pbx or voip

Between PBX or VoIP, VoIP is better. That is, only if you’re looking to future-proof your business and with advanced features, and scale quicker. VoIP is the better choice for your business.   There is a myriad of options for business phone systems, and it does require some research into which route is best for your […]

VoIP Nashville: Where Do I Start? 

VoIP Nashville

Home is where the heart is. And more and more often, home is where the [worker, client, colleague] is! Because we have been slowly moving toward a business model of mobility, reliable communications are more important than ever before. The good news is that technology is available to support this trend in a cost-effective way.  […]

How to Craft the Perfect Holiday Message for Your Business Phone 

How to Craft the Perfect Holiday Message for Your Business Phone

Despite all the recent digital advancements in the communications industry, your business phone is still one of the primary ways customers and partners interact with you. That’s why it is important your IVR and voicemail messages are solid, professional, and up-to-date most of the year.   Unfortunately, sometimes, during the hubbub of the holidays, December is […]